jtendo provides a comprehensive support service, covering all layers of supported platforms,
starting from hardware as a base, through operating systems, to platforms and systems deployed by our engineers and third-party teams.
Using experience gained by our team from over a dozen Telco Operators all over the world, we are ready to adapt to the Clients’ operational policy and offer customized Service Level Agreement (SLA), in-line with the criticality of supported solutions.
We understand our Clients’ needs, so an integral part of our offer is the SPOC (Single Point of Contact) support team. All issues can be tracked and managed in one place, one system. jtendo in this case, is responsible for communication with 3rd parties whose hardware or software is used as a part of the supported solution (e.g. RedHat, Metaswitch, Oracle, Cisco, HP, Dell, etc.).
Working for Telco Operators in the past, they fully understand the problems Operators face and the procedures that need to be followed to ensure high availability of mobile networks.