INNOVATION in a wireless world

Support Service

jtendo Support Services

jtendo provides a comprehensive support service, covering all layers of supported platforms,
starting from hardware as a base, through operating systems, to platforms and systems deployed by our engineers and third-party teams.

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Using experience gained by our team from over a dozen Telco Operators all over the world, we are ready to tailor to the Clients’ operational policy and offer customized Service Level Agreement (SLA), in-line with the criticality of supported solutions.

As we understand Clients’ needs, our support team provides SPOC (Single Point of Contact) is an integral part of our offer. All issues can be tracked and managed in one place, one system. jtendo, in such case, is responsible for communication with 3rd party companies that hardware or software is used as a part of the supported solution (e.g. RedHat, Metaswitch, Oracle, Cisco, HP, Dell, etc.).

SKILLS & TECHNOLOGIES

Telecom specific technologies (SS7, Diameter, SIP, GTP)
Databases (MySQL Cluster CGE, PostgreSQL, Oracle)
Application servers (Rhino TAS, JBoss, Tomcat)
Operating systems (Linux, Unix)
Virtualization (VMware, KVM, Xen)
Automation technologies (Ansible, Terraform)
Observability and monitoring (ELK, Prometheus, Grafana)
Cloud native technologies (Docker, Kubernetes, Openshift)

SPOC

All issues can be tracked and managed in one place, one system. jtendo is responsible for communication with 3rd party companies whose hardware or software is used as a part of the supported solution (e.g. RedHat, Metaswitch, Oracle, Cisco, HP, Dell)

SLA 24/7/365

We provide support 24 hours a day and 7 days a week, 365 days per year like server monitoring, database support.
Dedicated hot-line number with direct access to support team member and Trouble Ticketing portal for issue management

With More than12Years of Experience
Highly skilled and experienced engineers are members of jtendo Support team.

Working in the past for Telco Operators they fully understand the problems Operators struggle with and procedures that need to be followed to ensure high availability inside mobile networks.

Telecommunication. Security. Intelligent Network. SS7. Diameter.